25/054 – Sales and Associated Services

Gas Networks Ireland intend setting up a Framework Agreement for the provision of Sales and Associated Services to Gas Networks Ireland, and its subsidiaries, to support customer growth in the Residential, Commercial, Industrial and Transport sectors in the Republic of Ireland.

The scope of Framework Agreement will include the provision of services and resources associated with, but not limited to the, following sectors:

New Housing (NH)

Mature Domestic (MD)

Small and Medium Enterprise (SME)

Large Industrial and Commercial (LIC)

Renewable Natural Gas (RNG)

Renewable Gas in Transport (RGT)

Marketing and Communication

Customer Solutions

Sales & Channel Strategy

Setting sales strategy for customer groups to include detailed initiative plans & implementation strategies to proactively grow new connection numbers & win new business

Ensure appropriate channels selected for customer groups

Joint Sales Planning with GNI

Sales Execution and Delivery

Deliver Sales Process: Proactive Lead Generation, Qualification, Opportunity, Contract

Sales Funnel management

Various channels: Digital, Telesales, Salesperson, Broker etc.

Marketing support of initiatives

Sales support and administration

CRM management (GNI currently uses Microsoft Dynamics)

Succession management

Sales Metrics and Reporting

Strong sales performance measurement and management

Meet agreed targets and incentives

Sales Ways of Working & Procedures

Demonstrates strong understanding of the contracting entity’s commercial environments

Clear communications

Lean processes and focus on continuous improvement

Emphasis on strong feedback and issue resolution

Sales team development, training and qualifications.