CPV-koodi: Ohjelmointi ja siihen liittyvät neuvontapalvelut

The purpose of this Invitation to Tender is to procure the Acquisition, delivery, installation and maintenance of hardware and software of CASPIr Supercomputer for a 5-year operational period, with an option for an additional one (1) year extension. The Supercomputer will be jointly owned by the University of Galway and the EuroHPC JU and will be operated by ICHEC in support of the National Advanced Computing service for Ireland as well as the relevant EuroHPC Access calls. The system is to be hosted in a secure co-location data centre facility in Ireland. The intended role of the CASPIr Supercomputer is to provide:  A new EuroHPC mid-range supercomputer hosted in Ireland and integrated within the EuroHPC ecosystem  The next supercomputer to underpin the National HPC Service operated by ICHEC in support of Irish researchers  A richer and more capable, data centric modular compute environment to address the broader data management and complex workflow requirements of Irish and European researchers  A reliable, secure production platform on which high availability services can be operated for academic, public sector and SME customers  A training and development platform to enable researchers to acquire the skills and knowledge necessary to scale up their HPC, AI and Data processing workflows towards the larger more specialist systems within the EuroHPC ecosystem.

The Irish Red Cross seeks to procure a comprehensive and scalable Customer Relationship Management (CRM) system that will support the organisation’s evolving needs in volunteer and member engagement, training, and donor relationship management. The basic requirement is for a Customer Relationship Management System built on Microsoft Dynamics within the Irish Red Cross Microsoft 365 Tenant. The proposed solution must: ● Provide a centralised, secure database for all supporter types. ● Automate and streamline workflows across departments. ● Enable volunteer self-service for registration, training and availability. ● Improve oversight of local activities and branch coordination. ● Enhance donor and volunteer engagement through personalised journeys. ● Support training and event management with integration to Moodle. ● Enable data-driven decision-making through real-time reporting and analytics. In general, delivery is expected to be phased, with an initial focus on developing a Minimum Viable Product that can then be iteratively developed over the duration of the contract. Specifically, the CRM should fulfil the following objectives: 1. Centralised Database Management Establish a secure, centralised database to manage comprehensive records of volunteers, members, training participants and donors. This will eliminate duplication, improve data accuracy and support efficient access to up-to-date information across all organisational levels. 2. Automation and Streamlining of Processes Replace current manual and fragmented workflows with automated, integrated processes across registration, onboarding, training, renewals and reporting. This will improve internal efficiencies, reduce administrative burden and minimise delays - especially during times of high demand or crisis response. 3. Volunteer Self-Service Functionality Enable volunteers to access a self-service portal where they can: o Register and update personal information o Track and log volunteer hours o Register for training and events o View eligibility for roles or advanced training based on participation 4. Oversight and Coordination of Local Activities Provide real-time visibility into local branch activities and volunteer engagement levels, allowing national and regional staff to better support, coordinate and align activities across the organisation. 5. Enhanced Volunteer and Donor Engagement Facilitate more efficient and personalised communication through the creation of tailored volunteer and donor engagement journeys. The CRM should support segmentation, scheduling, and tracking of communications and interactions to build stronger relationships and increase retention. 6. Training and Event Management Enable effective planning, delivery, and tracking of training and events, including demand analysis by location and prerequisites such as volunteer qualifications. This will support strategic training delivery and resource allocation. 7. Data-Driven Decision Making Provide real-time dashboards, analytics, and reporting capabilities to allow evidence-based decision-making, impact measurement, and proactive engagement at local and national levels. Tenderers should refer to the tender documentation for more detailed information.