CPV-koodi: Skanneriohjelmatuotteet

Service and maintenance is procured through, among other things, permanent half yearly service of the scanners (including, among other things, improvements to problems stated in the service log, as well as disassembly and dry cleaning in order to ensure optimal operation), telephone and email user support, maintenance when the need occurs outside the fixed service times (including repairs, error recovery and troubleshooting), as well as maintenance of software in the form of offering and making available licence renewals, software upgrades and software corrections for the Contracting Authority when these become available. The maintenance also involves replacing parts in the scanners if it is necessary to correct errors. The extent of the maintenance (except a fixed half yearly service) will vary with the actual need and is therefore difficult to estimate. Attention is also defined that the Norwegian Tax Administration currently has a contract for maintenance and support for the software licences stated in Annex 3 until the relevant licences expire. Software maintenance is therefore expected to be delivered above this agreement first from the software licences expiry date. Furthermore, it is expected that renewing the licences will only be relevant when the current licences expire. The objective of the agreement is to ensure stable operation of the Contracting Authority's scanners in Mo i Rana. See the requirement specifications in annex 1 to the general contract text (SSA-V) for further details on the procurement.

1. If the contracting authority, the Contracting Authority for this competition is Møre og Romsdal county, c/o the IT section.ROR-IKT is a participant in this competition. ROR-IKT is currently included in these municipalities: MoldeAukraRaumaVestnesHustadvika2. About the Assignment - the procurement ́s purpose and extent the Contracting Authority needs the service 'Secure Print out' provided as a cloud service. The contracting authority believes that the user identifies himself to the machine before the documents are printed. The contracting authority needs functionality such as OCR, scanning for SharePoint and OneDrive for the current and future machines. We shall procure: Software for secure printing (server and client) Implementation of systemSupport and maintenance in the operational phaseSee further information on the assignment in the Requirement Specifications (Annex 3, Requirement Specification) and Assignment Description (Annex 2, Assignment Description).

Service and maintenance is procured through, among other things, permanent half yearly service of the scanners (including, among other things, improvements to problems stated in the service log, as well as disassembly and dry cleaning in order to ensure optimal operation), telephone and email user support, maintenance when the need occurs outside the fixed service times (including repairs, error recovery and troubleshooting), as well as maintenance of software in the form of offering and making available licence renewals, software upgrades and software corrections for the Contracting Authority when these become available. The maintenance also involves replacing parts in the scanners if it is necessary to correct errors. The extent of the maintenance (except a fixed half yearly service) will vary with the actual need and is therefore difficult to estimate. Attention is also defined that the Norwegian Tax Administration currently has a contract for maintenance and support for the software licences stated in Annex 3 until the relevant licences expire. Software maintenance is therefore expected to be delivered above this agreement first from the software licences expiry date. Furthermore, it is expected that renewing the licences will only be relevant when the current licences expire. The objective of the agreement is to ensure stable operation of the Contracting Authority's scanners in Mo i Rana. See the requirement specifications in annex 1 to the general contract text (SSA-V) for further details on the procurement.

The Contracting Authority shall enter into a contract with one tenderer who shall cover the Contracting Authority's need for
Multi-function machines, printers and scanners etc. In the following, machines are used.
as a generic term.
The contracting authority intends to establish a comprehensive national system for secure printing and
Scanning. A contract shall be signed for the hire of machines, as well as the best possible
cost efficient service delivery for secure printing and scanning. The service must function
built-in (embedded) and seamlessly on all multi-function machines, but there is also
would like to include some single function machines in the service, if there are
possibilities for it.
Currently there are approx. 1,700 machines, which are currently used in the existing system for
"Secure printout and scanning". The machines are mainly delivered on the existing contract
with Canon, whilst the "Secure Print and Scan" system, based on YSoft SafeQ, is run
in the Contracting Authority ́s computer centre and delivered by Konica Minolta.
The current machines are mainly procured on leasing contracts for a duration of 3 or 4 years.
The leasing contracts are signed at different times and expire at different times.
The latest machines are leased in 2023 and have an expiry date in 2026, but most will have
previously expired agreements. Detailed overview of the current leased machines with
expiration date, is in separate annex 2.
The contracting authority ́s entities are financially responsible, undertake orders and make contracts.
about servicing with a service provider. Based on security conditions and
access control, local contact persons must assist and coordinate the receipt of deliveries and
possible visits by technicians and other service personnel.