Microsoft Cloud, Software Development, System Support and Operational services for SEAI as a Managed Service

The objective of this Request for Tender is to invite proposals from a suitably qualified Service Provider for the provision of a range of managed IT services as outlined below to support several Business Process Information Systems within Dynamics 365, SharePoint online, Microsoft Azure environments. This RFT contains service levels/metrics (Service Level Objectives as defined in the Managed Service Agreement attached as an Appendix). SEAI reserves, at its sole discretion, the right during the term of the contract to use alternative service providers to provide services detailed. SEAI further reserves the right to exclude any element of the requirements during the lifetime of the contract and hence requires that these individual elements are separately costed.